DUTY MANAGER
Company Overview:
BAHA is a modern and unique bar, restaurant, and late-night venue in the heart of Bowness on Windermere. We offer a cool and contemporary atmosphere for guests to enjoy quality food, drinks, and live entertainment.
Job Summary:
As a Duty Manager at BAHA, you will be responsible for overseeing the daily operations of the restaurant, bar, top floor tiki bar & Born Noisy Karaoke pod. You will manage a team of front-of-house and back-of-house staff, ensuring that guests have a memorable experience and that the business operates efficiently.
A musical background is as a bonus as on Fridays and Saturday nights we have live entertainment and this may require supporting artists to set up their equipment with our system.
Key Responsibilities:
Supervising and supporting the front-of-house and back-of-house teams, including scheduling, training, and performance management.
Ensuring that all service areas are clean, organised, and well-maintained.
Maintaining inventory levels for beverages, and supplies and placing orders as needed.
Participating in stock takes (supported by our external auditor).
Monitoring and analysing financial performance, including sales, costs, and profitability.
Resolving customer complaints and ensuring that guest feedback is addressed promptly.
Ensuring compliance with all health and safety regulations and company policies.
Supporting special events and promotions as needed.
Qualifications and Experience:
Ideally 2+ years of experience in a management role in the hospitality industry.
Excellent communication and leadership skills.
Strong problem-solving and decision-making abilities.
A financial awareness and an ability to manage stock inventories.
A degree or diploma in hospitality or a related field is an asset. Further training in-house and with 3rd parties providers is available for those looking to progress.
Skills and Competencies:
Strong organisational and time management skills.
Ability to work well under pressure in a fast-paced environment.
Excellent customer service skills and a focus on guest satisfaction.
Proficient with IT solutions such as Microsoft Office, Google Workspace, ResDairy and hospitality POS systems.
Knowledge of health and safety regulations and food handling procedures.
Working Conditions:
This is a full-time position, with flexibility required for evening and weekend shifts as needed. The work environment is fast-paced and may involve standing for extended periods and lifting heavy items such as kegs, tables and ice.
Benefits and Perks:
The role is offered at a salary of £29500 based on the person being experienced and suitable for this role. We reserve the right to amend our salary offer. All staff at BAHA receive a share of the venue’s service charge which is 7.5%. Tips and a role-based KPI system is included with the role and let’s not to forget a fun and dynamic work environment.
Application Process:
To apply, please submit your resume and cover letter to jobs@hargreavesenterprises.com
Equal Opportunity Employer Statement:
BAHA is an equal-opportunity employer and does not discriminate based on any protected characteristics. We are committed to creating a diverse and inclusive work environment for all employees.
Discover more about us:
@hargreavesenterprisesltd | hargreavesenterprises.com
@thefizzytarte | thefizzytarte.com
@bahabowness | bahabowness.com
@lakeviewgardenbar | lakeviewgardenbar.com
@thecranleighboutique | thecranleigh.com
@bornoisy | bahabowness.com/born-noisy
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